February 2022

My daughter was turned down for NHS ear pinning surgery. It has effected her confidence and she was subject to bullying because of it. I contacted Mr Winterton and in the first consultation with her he was outstanding. Most importantly he talked to my daughter all the way through, asking her what she wanted, why she wanted it, what she expected for the outcome and he managed that expectation in a very caring and sympathy manner. He shared coping techniques for any other children asking about the surgery. Every interaction with Mr Winterton and his team was an absolute pleasure and my daughter felt completely at ease. The surgery result was better than we could have hoped for. My daughters smile as she ties her hair up is priceless. And she has grown in confidence. Thank you to Mr Rob Winterton and his fab team (Alison/Vicki/Julie/the team at the Alexandra hospital- and a special mention to Phil on the paediatrics ward who was brilliant with his wit and bedside manner).